Legal and support
Refund Policy
Last updated August 26, 2026
Unused purchases
You may request a refund for an unused one-time credit or an unused weekly purchase within 14 days of payment. Starting a generation uses one credit and begins delivery of that digital service.
Failed generations
If Tiny Newsroom reports that generation failed before delivering a usable video, the consumed credit is restored automatically. If the credit does not return, contact support with the vlog ID; we will restore it or request a payment refund as appropriate.
Completed generations
Successfully delivered generations are normally non-refundable because the paid digital generation has been performed. Visual preference alone is not a technical failure. We will review duplicate charges, an unusable or inaccessible delivered file, or a service error that materially prevented delivery.
Weekly cancellation
You can cancel the $99 weekly plan before the next renewal through the Dodo customer portal. Cancellation stops future weekly charges and does not remove credits already purchased. We do not prorate a week that has already begun, except where required by law.
How to request help
Use Support and include the account email, payment or subscription ID, purchase date, and reason. Approved payment refunds are processed through Dodo Payments to the original payment method; bank processing time may vary.